Process Improvement

The image below is an actual picture of my office just before I left government. I hate to say it but many people reading this don't know what they are doing. If consistency or efficiency is a problem for you, I can help.

How we improve things

I have to start with a little story/history here....

Years ago, I was working as a wildfire training manager at the Hinton Training Centre and we were going for a Premiers Award for excellent service (something ongoing as opposed to a one-off project) which was very hard to get. The Premiers Award group assigned a consultant to work with us.

She and I got talking process. It was immediately something I got. She introduced me to the concept of documenting your existing process and then improving it.

Believe it or not, documenting your existing process is usually the toughest part of the entire process. When you have a lot of people that don't operate consistently or efficiently, figuring out all the variables can take a ton of time - even for something you think is pretty simple.

So fast forward a number of year and I'm learning from my business coach - the one I paid $5,000 US for - and he has me process mapping every aspect of my business. He taught me how to process map.

So that's what I do and what I teach people how to do properly in my Team Leader Program:

I process map the existing process (as best I can).
We explore efficiencies in the process by getting rid of steps that don't provide value.
We map out the new process.

But if you just want someone with a lot of experience doing this to come in and do it for you, give me a shout.

Here's a little suggestion - Don't create training until you have the process figured out.